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Frequently Asked Questions
general
Yes we are!
Little Haven uses CPSC compliant materials and sizing in our diapers, clothing and inserts. In addition to being CPSC certified, Little Haven manufacturer's have the following certificates: Global Recycled Standard (GRS), OEKO-TEX standard 100, Supplemental Type Certificate (STC), The Global Organic Textile Standard (GOTS), Children's Products Safety Certificate (CPSC) and all silicone products are BPA Free, FDA Free, free of phthalates and approved by the U.S. Consumer Product Safety Act (2008).
Presales open when product has left the manufacturers warehouse and is on the way to us.
Because of this they are only open about about 2-3 weeks and will close once the product hits the United States.
While you can, your order will ship as a whole once all the product is in stock and ready to ship.
Shipping
Currently we offer shipping to the United States, Canada and APO/FPO addresses.
Turn around time is up to 7 business days. Shipping is out of our hands and determined by the method you have chosen/paid for.
Orders
Due to the increased volume of orders we no longer allow order cancellations on any pre-sale items outside of a 24 hour window. If your order was placed less than 24 hours ago please contact through our support email, help@littlehavencloth.com, or our Facebook Business Page messages.
If you are looking to cancel an in-stock order and the order was placed within 24 hours and not yet shipped, please contact through our support email, help@littlehavencloth.com, or our Facebook Business Page messages.
We are so sorry we made a mistake with your order! We are human so errors will occur. Please contact us through our support email, help@littlehavencloth.com, or our Facebook Business Page messages and we will fix this situation for you!
Unfortunately due to Shopify limitations we are unable to combine shipping on multiple orders. We are so sorry!
cloth diapering
We recommend finding a cloth diaper routine based on your water hardness and washer's abilities.
Typically you have two diaper washes followed by hanging dry or tumbling on low!
If you need help please make a post in our group and we would love to help you out.
Can't find what you're looking for?
Please e-mail help@littlehaven.com for assistance.